Frequently Asked Questions
What products can be customized or engraved?
We offer customization and engraving on selected wooden trays, boards, and handcrafted décor items. Product pages will clearly mention if engraving is available.
Is engraving text mandatory for custom orders?
Yes. To ensure accurate personalization, entering engraving details is required before placing a custom order.
How many characters can I add for engraving?
You can typically add up to 50–100 characters depending on the product size. If you need more space, contact us and we’ll guide you.
Can I review my engraving details before placing the order?
Absolutely. You’ll have the opportunity to review all customization details before completing your purchase. Please check spelling carefully, as engraved items cannot be changed once processed.
How long does it take to process custom or engraved orders?
Production usually takes 1–3 business days, followed by shipping time depending on your location.
Can I return or exchange a personalized product?
Because custom and engraved items are made specifically for you, they are generally non-returnable. If there is an issue with your order, please contact us and we’ll be happy to assist.
How can I contact Born24ToCraft for help?
You can reach us through our Contact Us page. Our team typically responds within 24–48 business hours.
Custom Product Request
Share your vision with us and we'll bring your custom handcrafted piece to life